Feedback and Complaints

The City of Marion is committed to excellence in governance and providing quality services to its customers. Your feedback on our processes, decisions, service and staff - whether positive or negative - is really important to us, and will be used to monitor and improve our service for the benefit of all of our customers.

We aim to give you a great experience every time you contact us, however we understand this will not always happen.


Submit your feedback or complaint

To provide feedback or to make a complaint, you can:


What happens next?

If you submit feedback, this will be referred to the relevant department within council and a response provided to you if required.

If you submit a complaint, we will always aim to solve your issue the first time you contact us. If we can't resolve the issue immediately, we will provide you with details about our next steps: how long it will take us, what is involved, and who in council is helping to get that resolution.

You can read more about how we handle complaints in the following documents:


What if I'm not satisfied with the result?

We may not always be able to resolve your issue the way you want us to, but we always aim to be both fair and reasonable.

If you don't receive the outcome you expected, you can contact the Office of the Ombudsman website who will look at whether our processes have been fair and reasonable, and whether the decision is reasonable and lawful.

Online Feedback and Complaints Form

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Online Feedback and Complaints Form
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